Service Desk for students
User support and student user identification support
The IT Support Centre is the central IT service provider of Fulda University of Applied Sciences. The IT Support Centre develops and operates a portfolio of IT services / applications for users from research, Learning and Teaching, university studies and administration. The portfolio includes basic services and central services in the areas of IT infrastructure, communication infrastructure and media technology as well as user management. In addition to these services, the IT Support offers a wide range of IT applications and web services, including offers for Learning and Teaching (e.g. the campus management system horstl), IT services for administration and AI-supported IT systems.
The Service Desk forms the interface to applications and is a central component of the IT Support infrastructure.
Service desk for employees
Service and support
Documentation
The official documentation of the IT Support
IT SUPPORT
In organisational terms, IT Support is divided into the areas of infrastructure, applications and service. Specialist teams operate the IT services in their area of responsibility and work together in close collaboration.
The Infrastructure team plans and operates the central data technology of Fulda University of Applied Sciences. This includes the operation of the university-wide data network with the sub-areas WLAN, VPN and telephony as well as the integration of this network into the European and global academic network. In addition, the Infrastructure team operates the central server rooms, the virtualisation platform contained therein and the storage network, on which central services such as email and network drives are operated on the one hand and capacities for other areas - e.g. the applications department, the departments and the administration - are made available on the other.
We, the employees of the IT Support department, ensure that the applications supervised by us are available to students and university employees and meet the latest technology and security requirements. We also see ourselves as service providers and advisers for defining requirements with the specialist departments. We provide support in the selection and implementation of new solutions and functionalities. A modern application architecture is just as important as the efficient use of resources and computing power. Our tasks include installing the server on a virtualised VMware environment, customising and planning the update and release cycles.
The Service area comprises the Service Desk, topics such as software licences and contracts as well as other selected specialist topics relating to the workstation. The Service Desk is of particular importance to our applications. The Service Desk supervises the standard workstations offered by the IT Support as well as the workstations of the LT and OE departments. We offer our students support in dealing with the student user identification number, which is used to access services such as LAN, WLAN, VPN, mail, horstl, System2Teach and Moodle.
In cooperation with the digitisation office of the university and other specialist departments such as PLC and DLS the portfolio is constantly being developed and expanded.
IT Support accompanies the digital transformation of the university and follows the guiding principle(s) of "digitisation"
- through the consistent use of technology in all areas of the university
- through automation and support for process optimisation
- through the use of new and innovative technologies and methods
