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COMMUNICATE IN A MOTIVATING WAY - THAT'S WHAT I WANT.
A globally recognised concept for managing demanding conversations that elicits motivation and enables change even in challenging situations - without creating pressure.
Whether it's about addressing sensitive topics, critical feedback, opposing opinions, conflicts, complaints or "involuntary" advisory services: in our challenging working world, conversations often take place under demanding conditions.
Versatile use: Wherever the success of conversations is concerned, motivational interviewing provides a wide range of tools that can be used, for example in a management context, in education, coaching or advisory services.
Motivational interviewing according to Miller & Rollnick, or MI for short, is considered to be very helpful and extremely effective when it comes to dealing with resistance and ambivalence more flexibly and effectively. The aim of MI is for people to bring up the topic of change on their own, based on their own values and interests, and to develop a willingness to change.
In this continuing education course, the content of Motivational Interviewing is supplemented by relevant aspects from social psychology, neuroscience and behavioural therapy. From the importance of relationship building for successful human interactions to effective communication techniques, you will acquire valuable skills for your professional and private environment in this continuing education programme. Practice classes tailored to everyday working life ensure a high didactic quality.
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For anyone who is regularly confronted with challenging conversational situations, for example in social organisations, educational institutions, administration or enterprises.
This continuing education programme is suitable for you if you:
- regularly manage challenging conversations,
- are confronted with difficult situations, accusations, missing insight or motivation in the course of counselling activities,
- have "difficult" clients, applicants and/or employees,
- act in so-called coercive contexts, as can be the case in public administration, for example,
- frequently have to address sensitive topics and critical aspects and act in conflict situations.
It is an advantage if you have several years of professional experience in one or more of the above-mentioned contexts and/or already have training or continuing education in the field of dialogue management / advisory services.
Topics:
Social psychological insights and techniques for shaping successful interaction, communication and motivation as well as for promoting the will to change
MI Basic Techniques (OARS)
Introduction to creating ambivalence and dealing with resistance
Preparation 1st video training
Fundamentals of Motivational Interviewing (MI Spirit, Processes, Core Competencies)
Leadership:
Topics:
Consolidation "Creating ambivalence - redirecting resistance
Giving information and advice and addressing sensitive issues appropriately
Introduction "Developing motivation for change, building trust, supporting change" (Change and Confidence Talk)
Preparation 2nd video training
Reflection on practical experiences and video training, repetition of basic techniques.
Leadership:
Topics:
Deepening "Change and Confidence Talk
Developing individual goals, planning concrete actions, ensuring sustainability
Dealing confidently with complex case constellations and challenging conversation situations (e.g. strong resistance, mental illness, substance use)
MI in the context of telephone/computer-assisted counselling
Reflection on practical experience and video training
Direction:
The continuing education programme is part-time and takes place over a period of five months.
In total, the continuing education comprises 6 days of attendance (48 units in total) at Fulda University of Applied Sciences and 2 online video training sessions (8 units in total) as well as self-study phases between the courses with a learning effort of approx. 16 units.
The video training sessions in the 2nd and 4th month take place "online" in small groups (max. 5 participants per group) and allow you flexibility in terms of time and customised practice sessions with your trainers.
Prof. Dr Frank Unger
Professorship in the field of personnel leadership and management, personnel and organisational development (Fulda University of Applied Sciences). Trainer and coach of managers with a specialisation in motivational leadership & communication, challenging management and discussion situations, design of change and team development processes.
Carolin Martin M.A.
Social education worker & Master "Psychosocial Counselling and Therapy" (Fulda University of Applied Sciences).
Prof. Dr Uli Sann
Psychologist with the teaching areas of psychosocial councelling services, interviewing and professional leadership (Fulda University of Applied Sciences)
