Our Service Desk is available to help students with problems with user identification and the use of the services listed in our documentation.

Support process

1. use ourdocumentation
Use our documentation to find answers to your questions.

2. open a ticketor send an email to: fdnr-support(at)rz.hs-fulda.de
If you need additional support, create a ticket with the following information:

  • Contact details
  • Matriculation number / student user identification number
  • Facts / problem description (with error messages and screenshots if necessary)

3. on-site support
Visit us at the Service Point in theSSC (Building 10 / Room 001)for personal assistance.

4. Give us a call
In urgent cases, you can reach us by phone at: 0661 96401332.

5. on-site appointment outside service hours
For appointments outside regular service hours, please open a ticket and make an appointment.

Personal support

Current opening times

Building 10 SSC, Room 001

Monday09:45 am to 10:30 am, 12:00 pm to 12:30 pm
Tuesday12:00 pm to 13:00 pm, 15:00 pm to 16:00 pm
Wednesdayclosed
Thursday13:30 pm to 15:00 pm
Friday08:00 am to 09:40 am, 13:30 pm to 14:00 pm

Contact us